Mayor’s Office Conducting Customer Experience Surveys for Nashville Services

Person on laptop


Mayor John Cooper’s office is conducting customer experience surveys for Metro Nashville government services.

Mayor Cooper tweeted out the surveys on Sunday.

Cooper said in his tweet, “If you have two minutes to spare, my Office and @MetroNashville departments want to read about your experiences with Metro services. Take @MetroParksNash’s customer experience survey today.”

The surveys are seeking experiential and customer satisfaction feedback with various Metro services and are being conducted by Mayor Cooper’s office in conjunction with Metro Nashville government and Metro Nashville Parks. The surveys are: Library Materials Checkout Experience Survey, Metro Parks Greenway System Survey, WeGo Customer Experience Survey, Metro Parks Community Centers Survey, Farmers Market Market House Offering Experience Survey, Farmers Market Farm Shed Offering Experience Survey, and a Farmers Market Online Ordering Experience Survey.

The very brief surveys ask what service you used and where, whether you found the service satisfactory or unsatisfactory, and your reason for your survey response, providing a blank space for additional comments.

Upon completion of a survey, the form asks for you to provide contact information, ostensibly for a city employee to reach out to you based on your answers if deemed necessary. Completion of the survey takes less than five minutes.

As of this writing, the surveys do not state an end date for submissions. If you would like to participate in the customer experience surveys, you can go to Metro Nashville’s website.

Nashville’s Public Library’s website contains a list of locations, online services, events, and other resources available.

Nashville’s mass transit hub is WeGo. You can find offered services and route schedules on WeGo’s website. WeGo describes itself as:

We are WeGo. It’s not just our name. It’s what we do. That forward-thinking movement is extended and enriched by branding that looks and feels the same no matter where it lives in our communities.

The WeGo brand stands for a collaborative commitment to exceptional service, friendliness, integrity and honesty as we connect riders to their community and one another.

Hello. Hola. Ciao. Hallo.
Ohayo. Bonjour. Namaste.

We strive to connect people to their lives and community, one ride at a time. A community belongs to everyone. So, do we.

We take service to heart. Whether you’re traveling every day or just here and there, we’re here to help by creating positive impressions as we get you where you need to go. We even hope to inspire some joy along the way. We aim to offer support and services that make sense and make your life a little easier.

We’re always looking for ways to improve our service by making it more reliable, secure, and connected. Because connecting you to life and community isn’t just what we do, it’s what makes us who we are.

Metro Nashville Park’s website contains available resources as well as ways to reserve various Metro facilities.

The Nashville Farmers Market is located at 900 Rosa L. Parks Blvd., Nashville, TN, 37201. You can also shop online.

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Aaron Gulbransen is a reporter at The Tennessee Star and The Star News Network. Email tips to [email protected]

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One Thought to “Mayor’s Office Conducting Customer Experience Surveys for Nashville Services”

  1. 83ragtop50

    How about surveying all of us who have to deal with the forever intrusive WeGo mess? Just think of the additional traffic flow that could be achieved if those nearly empty buses were banned from the street. Give them to Memphis!