Secretary of State Jocelyn Benson’s offices are adding 350,000 appointments, greeters at office doors to assist in scheduling visits, and priority service for residents needing a disability placard to clear a 13-month backlog during the COVID-19 pandemic.
“We were able to do this after discussions with our frontline workers who, concerned about the chatter here in Lansing to revert back to a broken ‘take a number and wait’ system, suggested ways they could work harder and faster to be able to handle more transactions efficiently and quickly,” Benson said at an in-person press conference. “It’s an extraordinary testament not just to their dedication to the department but their recognition that having residents schedule their visits ahead of time is a vastly superior way of doing business.” Read More
The Virginia Department of Motor Vehicles is gradually expanding its appointment opportunities this month and next month now that most of the COVID-19 pandemic restrictions have come to an end.
Starting June 1, the DMV opened 184,000 additional appointment opportunities and the department will open up more appointments June 15 and again in July. Residents can secure their slots for the June 15 appointment expansion at this time. The department is hiring and training new employees to keep up with the higher number of appointments.
“Virginians have told us they appreciate the convenience and high quality service the appointment system affords,” Commissioner Richard D. Holcomb said in a news release at the time of the announcement. “The Governor’s announcement … enables us to open more windows so customers can secure appointments sooner, but we are still taking great care to offer service that is safe for everyone.” Read More